How Do I Return a Part or Products?
(DO NOT SEND RETURNS BACK WITHOUT AN RMA NUMBER)
We have a 90 day return policy. All parts and products must be returned within 90 days of delivery with a valid RMA number. We do not accept any returns after 90 days, no exceptions. To obtain an RMA number, you can go to Manage My Order and enter your order number or you may submit a support to our company sales. We will email you an RMA (return merchandise authorization) number with instructions (Usually it is the PI No.). Returns can't be accepted without an RMA Number.
IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.
We DO NOT Accept Returns on OPENED Electrical and Electronic Parts - No Exceptions
If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part you CAN NOT return the part for any reason. Instead of using proper diagnostic procedures, some people resort to trial-and-error parts swapping when they don't know how to fix an electrical problem. When parts they have installed do not fix their problem, they want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore we can not accept returns on these items unless they are NOT plunged-in, opened or unsealed.
How Should I Ship Back My Return?
- Check that all of the parts you wish to return are included in your RMA e-mail.
- We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
- All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
- Please make sure to clearly write the correct RMA number on the outside of the shipping box.
- Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
- All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
When will I get my RMA number?
Most RMA numbers are issued within 1-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.
How long do part refunds take?
Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Payment refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.
Do you offer exchanges or replacement parts?
No, All products must be returned and reordered.
What if I returned my part without an RMA number?
If you sent your part back to the return address on the box without an RMA number you received from us, you will not receive credit unless you can provide a valid traceable return tracking number. If you can provide a return tracking number, it can take us weeks to process your return if your return is located. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued. PLEASE DO NOT SEND RETURNS BACK WITHOUT A VALID RMA NUMBER.
My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation.
I want to return my item, but I used some of the hardware. Can I return it?
We cannot accept returns on any part that is missing parts, hardware, or instructions.
I installed my part, can I return it?
All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.
My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
My part is wrong, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.
How much will my refund be?
Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason.